HAVE A QUESTION?

FREQUENTLY ASKED QUESTIONS

Have a question or two about STUNN Collective’s products? Take a look below or send us an email at hello@stunnco.com.

POPULAR QUESTIONS

No. All STUNN’s products are formulated with non comedogenic oils, which means they won’t clog your pores

Nope! STUNN’s formulations were designed to balance your skin’s natural oil production to keep your skin soft and supple.

STUNN’s skincare was designed to supports a healthy skin barrier, so it’s less likely to make you breakout than other skincare products.

MOST ASKED SKINCARE QUESTIONS

Use Halo AM Oil Cleanser every morning as the first step in your skincare routine.

Dispense 4-8 drops onto clean fingertips or directly to your face. Your skin can be wet or dry. Massage the oil into your skin – face, neck, and décolletage for 30-60 seconds.

Use a warm, wet face cloth to gently wipe the oil from your skin, then pat dry. 

You may also choose to re-apply after you’ve used it to cleanse your face, to leave on as a face oil.

Use Prism PM Oil Cleanser every night as the first step in your skincare routine.

Dispense 4-8 drops onto clean fingertips or directly to your face. Your skin can be wet or dry. Massage the oil into your skin – face, neck, and décolletage for 30-60 seconds.

Use a warm, wet face cloth to gently wipe the oil from your skin, then pat dry. 

You may also choose to re-apply after you’ve used it to cleanse your face, to leave on as a face oil.

Use every morning after cleansing with Halo AM Oil Cleanser.

Dispense 4-6 drops onto clean fingertips.

Rub fingertips together, then activate the formulation by gently patting and pressing the serum on your skin's surface.

Follow with your favorite SPF.

Option to apply 3 extra drops of Halo, as a moisturizing face oil.

Use every night after cleansing with Prism PM Oil Cleanser

Dispense 3 drops onto clean fingertips. 

Smooth evenly over face and neck, then activate the formulation by gently patting Fountain on your skin's surface.

These gentle and effective oil cleansers are non-comedogenic, meaning they will not clog pores. They were formulated to be non-irritating and are suitable for most skin types. 

Patch test on the inside of your wrist to ensure skin compatibility. If you have any known allergies to any of the plant-based ingredients avoid use.

Gloss and Fountain are suitable for all skin types

However, Gloss ideal for oily and acne prone skin as the ingredients help balance oil production and reduce the appearance of blemishes.

Fountain is ideal for mature skin or those looking to prevent premature aging.

Gloss is NOT recommended for pregnant women. If you are breastfeeding, consult with your doctor prior to use.

It is recommended that you consult with your doctor prior to using Fountain if you are pregnant or breastfeeding

Patch test on the inside of your wrist to ensure skin compatibility. If you have any known allergies to any of the plant-based ingredients, avoid use.

Halo AM Oil Cleanser was designed to be used in the morning, due to its brightening, hydrating, and UV protective benefits. It was also designed to provide uplifting and invigorating mood-boosting benefits. 

You might wonder why you need to wash your face in the morning if all you did since you last washed it was sleep, but you might be surprised to know that your skin can accumulate bad bacteria and environmental debris while you sleep.

Using Halo AM Oil Cleanser in the morning can also help wipe away the residue of any creams or serums you applied the night before. 

Prism PM Oil Cleanser was designed to be used in the night, due to its restorative and regenerative benefits, as well as its ability to remove makeup and impurities. It was also designed to provide a sense of calm and tranquility before bed. 

If you wear makeup – even if you don’t – cleansing at night is crucial. Throughout the day, dirt, bacteria, and pollution build up on your skin and seep into your pores. So, if you don’t wash those things away, they can clog your pores, create inflammation, and disrupt your skin’s microbiome.

Using Prism PM Oil Cleanser at night allows you to effectively remove those things along with any make-up, sunscreen, and any other skincare products without stripping your skin.

One 2oz bottle of Halo AM oil cleanser or Prism PM Oil Cleanser typically lasts 2-4 months depending on usage.

One 1oz bottle of Gloss or Fountain typically lasts 3-6 months depending on usage.

Yes. Both Halo AM Oil Cleanser and Prism PM Oil Cleanser were designed to be used as the first step in your skincare routine to gently and effectively cleanse you skin.

But, since they’re non comedogenic they can also be applied after cleansing as a face oil to double down on the hydrating and rejuvenating skin benefits.

Yes. You’re more than welcome to use any other skincare products with STUNN Skincare.

The ideal usage is for morning or nighttime routines is as follows:

1. Oil Cleansers

2. Water-based serums

3. Oil Based serums

4. Hydrating face oils or moisturizers

*Always finish with a high-quality, non-toxic SPF in the morning.

You can think of Halo and Prism as the first steps in your morning and nighttime skincare routines.

*If you are wanting to protect your skin microbiome and barrier, be sure to only use microbiome friendly skincare products.

Morning Routine: Start with Halo AM Oil Cleanser, followed by Gloss AM Illuminating Serum, and finish with SPF.

Nighttime Routine: Start with Prism PM Oil Cleanser, followed by Fountain PM Activating Serum.

If you use other products be sure to follow this layer technique:

1. Oil Cleanser

2. Essence or toner

3. Water based serums

4. Oil based serums

5. Moisturizer or hydrating face oil

6. SPF

The most straightforward benefit of oil cleansing is its ability to completely remove make-up, pollution, and impurities without damaging your skin barrier.

Foaming cleansers, no matter how gentle or plant-based, have the potential to negatively affect your lipid barrier and skin microbiome.

Your lipid barrier and microbiome are two of the most important components of your skin as they play key roles in keeping your skin youthful and healthy, as well as protecting your skin from the elements and inflammation. So, when they are stripped daily, it’s very difficult for them to replenish.

Both Halo AM Oil Cleanser and Prism PM Oil Cleanser are gentle enough to not damage your lipid barrier, and supports your skin’s microbiome as opposed to destroying it, like so many skincare products tend to do.

Learn more about oil cleansing >>

Oil cleansing works on the premise “like dissolves like”; while oil and water repel one another, oil and oil attract.

This means that the cleansing oil lifts excess sebum (the oily substance produced by glands on your skin), cleans out clogged pores like blackheads and whiteheads, and removes dead skin, pollutants, and – of course – makeup.

While you may be used to your cleanser sudsing or foaming, Halo AM Oil Cleanser and Prism PM Oil Cleanser were designed to be massaged onto the surface of your skin with your clean fingertips, which softens and loosens sebum plugs from your pores, then massaged away with a face cloth for gentle and effective cleansing.

KEY POINT: One thing to bear in mind is that oil cleansers must be removed with a face cloth. This can be done by wetting your face cloth with warm water and gently running it along your skin in an upward motion to remove the oil along with all the dirt, make-up, and bad bacteria that it has pulled out of your pores.

Learn more about oil cleansing >>

Your skin microbiome, also referred to as skin microbiota or skin flora, is an ecosystem of bacteria on the skin’s surface. It’s made up of trillions of microbiota which have a symbiotic relationship with the skin barrier. 

When both your microbiome and your barrier are healthy they work together to maintain your skin’s pH delicate balance, protect against moisture loss, safeguard against environmental damage, and play a role in preventing premature aging.

However these critical functions can become compromised when there’s an excess of foreign bacteria invading the good bacteria, or your barrier is continuously stripped from harsh skincare products and environmental factors.

The optimal way to protect your skin microbiome is to choose skincare products that work with your microbiome, rather than against it, but gently cleansing the skin without stripping your barrier or throwing off your pH.

The skin barrier, also known as the “moisture barrier” or “acid mantle,” is the outermost layer of your epidermis. The skin barrier’s primary function is to keep the ‘good stuff’ such as moisture in, and the ‘bad stuff’ as free radicals out.

A healthy barrier protects the body from toxins such as pollution, chemicals, and UV rays, and maintains moisture by preventing transepidermal water loss.

An unhealthy barrier is unable to perform either of those functions and leaves your skin inflamed, dehydrated, and vulnerable to free radical damage, which can result in weakened skin cells, collagen degradation, deepening lines and wrinkles, hyperpigmentation and extremely dry skin.

The key to protecting your barrier and maintaining its health is selecting a gentle and effective oil cleanser to thoroughly cleanse your skin of dirt, makeup, pollution, and other foreign bacteria, while protecting the natural ceramides and oils that coat the skin’s barrier, without stripping or disrupting your skin’s microbiome.

GENERAL AND ACCOUNT QUESTIONS

We have no minimum commitments for subscriptions.

You can cancel or pause your subscription at any time by logging into your account and changing your subscription preferences.

If you have any issues or need any support, please email us at hello@stunnco.com.

You can read more about our Terms and Conditions here.

On average, our skincare products last from 2-3 months - that said everyone is different.

If you need your subscription sooner or you need to extend it, you can easily do so through your account.

If you have any issues or need assistance, please send us an email at hello@stunnco.com, along with your revised renewal date and we will update everything ASAP for you.

If you find yourself unhappy with any of the results, we don’t want to make it more difficult than it has to be. As part of our STUNNing Guarantee, we will provide a full refund for all first time orders.

Oh, and we take our environmental impact serious, so rather than have you ship the product right back to us, we would rather you keep it. We simply ask that you try the product for a minimum of two weeks to give it a fair try. High quality, herbs, extracts and adaptogens can take some time to work their magic, after all.

Learn more about our refund policy here.

STUNN Collective offers free shipping on all local Calgary orders and all orders over $70 CAD.

Estimated shipping time on all orders is in 3-5 business days.

If you are interested in having STUNN products shipped to a location outside of Canada or United States, please email your request to hello@stunnco.com. International orders will be dealt with on a case by case basis.

Please view our full Shipping Policy for all details, including timelines, tracking, and pricing. 

Feel free to contact us directly at hello@stunnco.com or toll-free at (888)788-6626 from 9AM-5PM PST if you have any questions about anything related to your shipment 🙂

We currently ship to US and Canada, but if you’re looking to purchase outside those countries, we’re thrilled to share that you can order our products on Mayple >>

If you have a question not listed here, feel free to contact us directly!

Email: hello@stunnco.com

Toll Free: 1-888-788-6626

ELEVATED SELFCARE FOR...

AN ELEVATED LIFE

We believe that the path to your own greatness lies at the conscious intersection of elevated self-care and non-toxic routines.

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